My heart literally sank, not once but twice this week.
Last week, my mother, who is a pensioner and staying in our home village, asked me to check if she was still receiving her monthly pension and make sure her funeral policy payments were up to date. She was worried as she was no longer receiving sms alerts of deposits.
On Monday I went to the pensions offices and was happy to be told all was in order despite her not getting any messages.
However, my day was spoiled when I went to Doves Funeral Services to be told that her policy had actually elapsed. Apparently they had not been de...
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