I bought a brand new tablet for P1,400 on November 4 2015.
I used it until November 28 when the screen just blacked out while I was using the device.
I took it back to the shop since it had warranty coverage of one year.
They referred me to their technician who works at KB mall.
The first time I consulted him, he told me it was a virus.
He fixed the device and within three days I took it back for the same problem, that time he said it was the battery.
He changed the battery and I used the tablet for two days and I had to take it back for the very same problem and the technician told me it was the device belt.
He fixed it and brought it back again. Within another two days, it had the same problem.
I was referred to the same person and this time he said it was a physical damage on the tablet of which I was responsible of.
This time the shop told me that I had to wait for the technician to go to South Africa to buy a new screen with which he will replace the current one and I will have to pay P250 to the technician.
Since then there has been no response.?
Is there anything else they can blame?
It sounds to me like you are being given a sequence of rather pathetic excuses.
Clearly they don’t have any idea what’s wrong with your tablet and they are inventing new explanations every time you take it back.
As readers will know Section 13 (1) (a) of the Consumer Protection Regulations says that suppliers must sell goods that are “or merchantable quality”.
This is defined as “fit for the purposes for which commodities of that kind are usually purchased”.
Clearly your tablet fails this test. It’s not of merchantable quality in any way.
When this happens you have a right to one of three possibilities, the three ‘R’s: a replacement, a repair or a refund.
However, it’s not up to you to decide which of these you get, that’s up to the store.
They have a right, for instance, to try and repair the device. That’s only reasonable but I don’t think they’re being reasonable any longer.
They’ve tried to fix this device four times now and each time they’ve come up with a different excuse.
I think you now have the right to say they’ve had ample opportunities to fix it, it’s now time to choose one of the remaining ‘R’s.
It’s time either for a replacement or a refund.
I suggest you contact the store and tell them this. We’ll do the same and see if they’ll see sense.