I had bought a laptop two years ago in June. It then crashed and I brought it back to the store in July 2015 so that they could fix it.
I have been made to go back and forth concerning the fixing of my laptop!
Initially when i brought it there I was told it would be fine in 6 weeks.
I kept calling and calling the technician guy asking him how far. He would always tell me to check at a later date.
I then went to them in person in October telling them that I am suffering without a laptop.
They then loaned me a laptop which was visibly not in a good condition.
It had broken down and I went to them in person earlier this year letting them know that their loan laptop also broke down, I was told to just hold on to it until I get my laptop back.
I keep calling asking for feedback and they still keep saying “I’ll give you feedback on Monday”.
Its been almost a year now waiting to get my laptop back.
I had bought an extended warranty for this laptop and it is about to elapse as well this month.
So now here I am stuck with a loan machine that I do not even use and also having to call time and again for progress.
Advise me what to do. The guy is also so rude towards me and I should assume that it is because I am young and so he does not take me seriously.
I am sick and tired of having to deal with these people who keep sending me back and forth.
I also need my laptop back.
I think you have been patient enough.
In fact, I think you’ve been far too patient.
You shouldn’t have to wait for a year for your laptop to be repaired, that’s completely unacceptable.
The Consumer Protection Regulations are very clear that when you buy anything you are entitled to expect it to be “of merchantable quality” which is defined as “fit for the purposes for which commodities of that kind are usually purchased”.
A computer should work normally for the period of its warranty, or any extended warranty that you might purchase.
If something goes wrong within that period you are entitled to one of the three ‘R’s: a refund, a replacement or a repair.
While it’s initially up to the store to decide which of those options they offer there comes a point when you have a right to demand action to fix the problem.
You could argue that the store has breached Section 15 (1) (a) of the Consumer Protection Regulations by not offering a service “with reasonable car and skill”.
You could also argue that they have breached the extended warranty you purchased.
Either way your argument must be that taking a year to repair a laptop is just ridiculous.
I’ll contact the store for you and see if they can’t offer you the quality of service you paid for.